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CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION and RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you use, you are deemed to have accepted the preliminary information form and the distance sales contract.
  2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
  3. Shipping fees, which are the cost of product shipment, shall be paid by the buyers. Free Shipping campaigns can be provided on our website at different times. However, it is obligatory to send with Yurtici Kargo, which our company works with, and a return code in returned cargo, and products from different cargo companies shall not be automatically received by our company. The shipping fees of the arbitrarily returned products must be made with Yurtiçi Kargo, which our company works with, and shipping fees of arbitrarily returned products belong to the ordering person. The relevant shipping fees shall be deducted from the order price and the remaining order balance shall be refunded.
  4. The contractual product is delivered to the person at the address to be delivered, provided that the product price has been paid in full, within the period announced on the SELLER's website, depending on the distance of the delivery location requested by the BUYER regarding the address where the BUYER requests delivery, but not exceeding the legal 30 (thirty) day period.
  5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and accompanied by the documents such as warranty certificate and user manual, if any.
  6. In cases where it becomes impossible to fulfill the performance of the goods or services subject to the order, the SELLER is obliged to notify the BUYER in writing or with the BUYER’s data store within 3 (three) days from the date of learning of this situation and to return all payments collected, including delivery costs, if any, within fifteen days at the latest from the date of notification. The absence of the goods in the inventory shall not be considered as an impossibility to fulfill the performance of the goods.
  7. In international shipments, when the right of withdrawal is exercised, the shipping fee and customs duties shall belong to the BUYER.
  8. In case of faulty, missing or defective products in international shipments, you must notify us before returning the product. The cargo fees and customs duties of the shipments that are not notified shall belong to the BUYER.

 

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

  1. If the product price is not paid for any reason or canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product. If the product price is not fully paid to the SELLER before delivery in advance sales, and if the installment amount due is not paid in installment sales, the SELLER may unilaterally cancel the contract

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If it is determined after the product is delivered that the credit card of the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contractual product to the SELLER within 3 days at the expense of the SELLER. In the event that the bank/financial institution to which the credit/debit card belongs does not pay the product price to the SELLER for any reason after the delivery of the product, the product shall be returned to the SELLER by the BUYER within 3 days at the latest, at the expense of the BUYER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

  1. If the SELLER cannot deliver the contractual product on time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, which prevents transportation, it is obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, to replace the contractual product with a precedent, if any, and/or to postpone the delivery time until the preventing situation disappears. If the BUYER cancels the order, the amount paid shall be refunded to the BUYER. In credit card payments, the refund transaction shall also be made by return to the BUYER's credit card and the Product price shall be returned to the relevant bank after the order is canceled by the BUYER; since depositing of this amount into the BUYER's accounts after the return of this amount to the Bank is entirely related to the Bank transaction process, the BUYER acknowledges in advance that it will not be possible for the SELLER to intervene in any way and assume responsibility for possible delays (The process of banks depositing the refund into the BUYER's account can usually take up to 3 (three) weeks).

For international shipments, it shall be under the responsibility of the BUYER to leave the shipment at the customs of the relevant country or to keep it waiting.

 

 

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The BUYER shall inspect the contractual goods/services before taking delivery of them; and it shall not receive crushed, broken, torn, etc. damaged and defective goods/services from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The responsibility of carefully protecting the goods/services after delivery shall belong to the BUYER.

 

RIGHT OF WITHDRAWAL:

  1. The BUYER has the right of withdrawal within 14 days from the delivery of the contractual product to him/her or the person/organization at the address s/he indicated. In order to exercise the right of withdrawal, the SELLER must be notified via the following contact details within this period and must not have been exercised. In case this right is exercised, it is obligatory to return the original invoice (return invoice for corporate invoices) with a copy of the cargo delivery report indicating that the product delivered to the 3rd person or the BUYER was sent to the SELLER. Within 14 days following the receipt of these documents, the product price shall be returned to the BUYER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping fee of the product returned as a result of the right of withdrawal shall be covered by the BUYER. In international shipments, when the right of withdrawal is exercised, the shipping fee and customs duties shall belong to the BUYER.

 

SELLER'S CONTACT DETAILS FOR THE NOTIFICATION OF RIGHT OF WITHDRAWAL

12.Title: GP KOMPOZIT A.S.

    Address: Seyhli Mah. Hizir Reis Cad. No:6 Pendik/Istanbul

    Telephone: 0850 305 55 47

    E-mail : info@gpkompozit.com

     

    DURATION OF THE RIGHT OF WITHDRAWAL:

    1. If the Buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiration of the duration of right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.
    2. The costs arising from the exercise of the right of withdrawal shall belong to the BUYER.
    3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for Which Right of Withdrawal cannot be Exercised" regulated in this contract.

    EXERCISE OF THE RIGHT OF WITHDRAWAL:

    1. In case this right is exercised, it is obligatory to return the original invoice (return invoice for corporate invoices) with a copy of the cargo delivery report indicating that the product delivered to the 3rd person or the BUYER was sent to the SELLER. Within 14 days following the receipt of these documents, the product price shall be returned to the BUYER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded.
    2. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered in a complete and undamaged state.

    RETURN CONDITIONS:

    1. The SELLER is obliged to receive the total price and return the documents that put the BUYER under debt to the BUYER within 14 days at the latest from the receipt of the withdrawal notification, and the BUYER is obliged to return the goods within 20 days.
    2. If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to his/her fault. However, the BUYER shall not be responsible for the modifications and deterioration that occur due to the proper use of the goods or products within the right of withdrawal.
    3. In the event that it is fallen below the campaign limit amount declared by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be canceled.
    4. For the products to be returned and replaced, the contracted shipping company is YURTICI KARGO, and the shipping fees of the products sent with a different cargo company shall be covered by the BUYER.

    PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

    1. The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, copyable software and programs, products that deteriorate quickly or expire, spoiled, used, and deformed products. The exercise of the right of withdrawal in the following products depends on the condition that the packaging of the product is unopened, intact and the product has not been used.


    - Portable Computer (Returns shall not be accepted after the original operating system is installed.)

    - All kinds of software and programs

    - DVD, VCD, CD and cassettes

    - Computers and stationery consumables (toner, cartridge, ribbon, etc.)

    - All kinds of cosmetic products

    - Airtime minutes orders

    - Contracts for goods or services, the price of which changes due to fluctuations in financial markets and which are not under the control of the seller or provider

    - Returns of clothing products are not accepted for hygiene reasons due to wearing and use.

    - Returns of tank pad & sticker products are not accepted due to use.

    - Contracts for goods prepared in accordance with the wishes or personal needs of the consumer.

    - Contracts for the delivery of perishable goods or goods that may expire.

    - Contracts for the delivery of goods, the protective elements of which such as packaging, tape, seal, package have been opened after delivery and the return of which is not suitable for health and hygiene.

    - Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

    - Contracts for books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

    - Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement.

    - Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and leisure time for entertainment or recreation, which must be performed on a specific date or period.

    - Contracts for services performed instantly in electronic environment or contracts for intangible goods delivered to the consumer instantly.

    - Contracts for services, the performance of which is started with the consent of the consumer before the expiration of the right of withdrawal period.

    DEFAULT AND ITS LEGAL CONSEQUENCES

    1. The BUYER acknowledges, declares and undertakes that s/he will pay interest within the framework of the credit card agreement between the card holder and the bank and be liable towards the bank in case of default if s/he makes the payments with a credit card. In this case, the relevant bank may take legal action, claim the costs and attorney's fees from the BUYER, and in any case, if the BUYER defaults due to his/her debt, the BUYER acknowledges and undertakes that s/he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

    PAYMENT AND DELIVERY

    1. You may send to any of our bank accounts (TL) in KUVEYTTURK via Bank Transfer or EFT (Electronic Funds Transfer) to IBAN Number: TR270020500009529488700001.
    2. You can benefit from online single payment or online installment opportunities for all kinds of your credit cards on our website. For online payments, the amount shall be debited from your credit card at the end of your order.